Terms of service

About us and these terms

LAVESSO is run by [LEGAL ENTITY NAME], a company registered in [COUNTRY OF REGISTRATION: for example England and Wales], company number [COMPANY NUMBER], registered office [REGISTERED OFFICE ADDRESS].

These terms include our acceptable use policy, our privacy policy and the prices on our pricing page. If they conflict, these terms apply.

The service

LAVESSO provides AI features for businesses through an API: listing text suggestions, text safety checks, support triage and help-centre answers, and others we may add. You call the API from your own systems with an API key, pay from prepaid credit and manage projects, keys, budgets and members in the LAVESSO dashboard. Some features are in development or switched off; we describe what is available in our documentation.

We may change, improve or withdraw features. If we withdraw a feature you pay for, we will give you reasonable notice where we can.

Who can use LAVESSO

LAVESSO is for businesses, not for personal use as a consumer. You must be acting for a business and be at least 18. The person who accepts these terms confirms they have authority to bind the business.

Accounts, organisations and roles

Your business is an organisation in LAVESSO. Each person signs in with their own account; accounts must not be shared. Keep sign-in details secure and tell us at once if you think an account has been misused.

Owners manage the organisation, including its members, billing and closing it. Admins and other roles have the permissions their role grants. Your business is responsible for who it adds, what each member does in LAVESSO and removing access when someone leaves.

Acceptable use

You must follow our acceptable use policy and make sure your members and your own customers do too when their content reaches LAVESSO through you.

API keys

API keys let your systems use LAVESSO and spend your credit. Keep them secret: use them only from your servers, never in browsers, apps or public code, and limit who can see them. Rotate keys regularly and revoke a key at once if it may have been exposed. You are responsible for all use of your keys until you revoke them, including charges.

Prepaid credit

You pay for LAVESSO in advance by adding prepaid credit. Credit is held in US dollars and:

• can be used only to pay for LAVESSO usage;
• cannot be transferred to another organisation or person;
• is not refundable and cannot be exchanged for cash, except where the law requires otherwise;
• earns no interest;
• does not expire while your account is open.

Each request reserves its maximum possible charge before it runs and settles to the actual charge when it finishes. If the outcome of a request is unknown, the reservation stays charged until we can confirm the outcome. Requests are refused when your balance or a project budget would be exceeded.

If we end the service for a reason that is not your fault: [UNUSED CREDIT IF WE END THE SERVICE WITHOUT FAULT ON YOUR SIDE: to be confirmed].

Fees, rate card and VAT

Our prices are on our pricing page and in the API. They are set per model, per million input and output tokens. We will give you at least [NOTICE PERIOD FOR PRICE RISES: for example 30 days] notice before we raise a price or move a model tier to a more expensive model. Lower prices may apply at once.

VAT: [VAT POSITION: to be confirmed].

You are responsible for any other taxes, bank charges or currency conversion costs on your side.

AI output

AI output is generated automatically and may be inaccurate, incomplete, inappropriate or similar to output given to others. It is a suggestion, not advice. You must review output before you use, publish or rely on it, and you are responsible for what you do with it.

LAVESSO returns private previews only. Your product decides whether to apply or save a suggestion, and your product is responsible for moderating its own content and its customers' content.

Model providers

LAVESSO uses models from Anthropic. You must not use LAVESSO in any way that Anthropic's Usage Policy forbids, and you must make sure your customers do not either. If Anthropic changes its policies, we may need to change the service.

Your content and intellectual property

You keep all rights in the content you send to LAVESSO and, as between you and us, in the output we return to you. You give us a licence to use your content only to provide, secure and support the service and to meet legal duties. We do not use your content to train AI models.

You confirm you have the rights and permissions needed to send your content to us, including any personal data in it.

We own LAVESSO, its software, documentation and brand. These terms do not give you any rights in them other than to use the service as these terms allow. If you send us feedback, we may use it freely.

Confidentiality

Each of us will keep the other's confidential information confidential and use it only for the purposes of these terms. This does not cover information that is public through no fault of the receiver, already known to the receiver, independently developed or required to be disclosed by law.

Data protection

Our privacy policy explains how we use personal data as a controller. Where we process personal data on your behalf, for example text about your customers, we act as your processor under our data processing addendum: [DATA PROCESSING ADDENDUM: link or how to request it]. Our current subprocessors are listed on our subprocessors page.

Suspension and termination

We may suspend or limit your access, a key or a project at once if we reasonably believe you have broken these terms or the acceptable use policy, your use puts LAVESSO, our providers or others at risk, or the law requires it. We will tell you why unless the law or security prevents us, and restore access once the issue is resolved.

Either of us may end these terms by notice if the other seriously breaks them and does not fix the breach within 14 days of being asked, or becomes insolvent. You may stop using LAVESSO at any time.

Closing your account

Owners can ask us to close their organisation by emailing support@lavesso.com from an owner's address. When an organisation is closed, its API keys are revoked at once and unused prepaid credit is not refunded. We delete its data within 30 days, except records the law requires us to keep, such as financial records. Export anything you need before you close.

Sections that by their nature should continue after these terms end, such as payment owed, confidentiality, liability and governing law, continue to apply.

Warranties

We provide LAVESSO with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided "as is" and we give no other promises, for example that it will be uninterrupted, error free or fit for a particular purpose, or that AI output will be accurate.

Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under the law of England and Wales.

Subject to that, neither of us is liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.

Subject to that, each party's total liability arising out of or in connection with these terms is limited to [LIABILITY CAP: for example, the total fees you paid us in the 12 months before the event giving rise to the claim]. This limit does not apply to your obligation to pay for usage.

Indemnity

You will cover our reasonable losses and costs arising from claims by third parties that your content, your use of LAVESSO or your use of AI output broke the law, these terms or someone else's rights. We will tell you promptly about any such claim and let you take part in its defence.

Events outside our control

Neither of us is responsible for a delay or failure caused by events outside reasonable control, such as a failure of a hosting or model provider, internet or power outages, natural disasters, war or government action. This does not excuse paying for usage already received.

General

• Assignment: you may not transfer these terms without our written consent. We may transfer them to a company that takes over LAVESSO's business and will tell you if we do.
• Entire agreement: these terms, with the documents they refer to, are the whole agreement between us about LAVESSO and replace anything said before. Neither of us relies on any statement not in them.
• If a court finds part of these terms invalid, the rest still applies.
• If we do not enforce a right straight away, we can still enforce it later.
• No one else has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.

Governing law and courts

These terms and any dispute or claim about them, including non-contractual disputes, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Changes to these terms

We may update these terms. We will give you [NOTICE PERIOD FOR CHANGES TO THESE TERMS: for example 30 days] notice of material changes by email or in the dashboard. Price changes follow the notice described under "Fees, rate card and VAT". If you do not agree with a change you may stop using LAVESSO before it takes effect; continuing to use LAVESSO afterwards means you accept it.

Contact

Email support@lavesso.com. Legal notices to us must be sent by email and to our registered office.